Terms and Conditions

These Terms and Conditions (Terms) govern your purchase of exclusive, strictly limited release service packages at a discount on the market value (Experience), which are only available for a limited time, for services offered by the independent third-party wellness studio, spiritual spa, somatic practitioner, holistic therapist, or digital wellbeing mentor, as listed in the Schedule (Lightworker)through Sunsoul Pty Ltd (ACN 662 631 156) trading as "SUNSOUL" (we, us, our), and form a binding contractual agreement between us, and you. Other terms and conditions contained in the website terms and conditions (WTC) and privacy policy (Privacy Policy) also form part of the agreement with you.

These Terms are important and should be read carefully. Any questions about these Terms must be directed to us in writing at connect@sunsoul.com.au before engaging our services.

Subject to any subsequent agreements you may be required to enter with us, these Terms constitute the entire agreement between you and us and supersedes all prior agreements, conduct, representations and understandings other than the WTC and Privacy Policy. To the extent that there is any inconsistency between these Terms, the WTC and the Privacy Policy, it will be resolved in favour of these Terms. You confirm you have not entered into this agreement on the basis of any representation that is not expressly incorporated into these Terms, the WTC and the Privacy Policy.

1Acceptance Of Terms

We will provide you with a copy of these Terms before you purchase the Experience, as detailed in the schedule to these Terms (Schedule).

By paying the Fees listed in the Schedule (Fees), you acknowledge that you have read and understood the Terms as well as the Lightworker

s terms and conditions relevant to the Experience and agree to be bound by them, and all our other policies, and you acknowledge and agree that:

we act solely as a disclosed booking and marketing agent for the Lightworker and are responsible solely for operating the digital platform, processing your purchase payment as booking agent, and issuing the Coupon;

we are engaged by the Lightworker solely to market the Experience, facilitate the checkout transaction, and collect purchase funds on behalf of the Lightworker;

the Experience is supplied, delivered, and performed exclusively by the Lightworker, and not by us;

we are not a principal supplier, provider, employer, partner, or joint ventures of the Lightworker, and do not deliver, manage, book or control the physical or digital treatment, session, or Experience;

the Lightworker is solely responsible for the clinical, therapeutic, and physical delivery of the Experience, the safety and sanitation of its treatment premises, and the professional conduct and qualifications of its practitioners;

these Terms are between us and you only, and not the Lightworker. We are solely responsible for facilitating the sale of the Experience as disclosed booking agent for the Lightworker and the provision of the Coupon;

the legal contract for the supply, delivery, and performance of the Experience is formed directly and exclusively between you and the Lightworker and the Experiences are subject to the Lightworker

s own terms, conditions, and privacy practices;

you are responsible for reviewing and understanding the Lightworker

s terms of service and privacy policies, including any rights, obligations, and protections that may apply to you in connection with the Experience;

any issues relating to the supply, delivery, and performance of the Experience needs to be addressed directly with the Lightworker in accordance with its applicable terms and policies;

your use of the Experience constitutes your acceptance of any applicable Lightworker

s terms and policies, as amended from time to time;

the Experience is limited to the precise inclusions, service scope, session duration, location, and parameters of the Experience as described on the promotional campaign landing page and codified in the Schedule (Offer Details);

you do not have any specific contraindications listed in the Schedule (Specific Contraindications); and

Our duties to you are limited to operating the platform checkout, issuing your proof of entitlement to the Experience (Coupon), and disbursing the relevant portion of the Fees to the Lightworker in accordance with our separate commercial arrangement with the Lightworker.

the Coupon is only redeemable for a particular good or service, being the Experience, that is:

only available for a limited specified period, and the Coupon ceases to be redeemable at the end of that specified period; and/or

supplied at a discount on the market value of the Experience that a reasonable person would consider to be a genuine discount on the market value of the Experience,

and is excluded from the 3-year minimum redemption period under section

99B of the Australian Consumer Law.

2Variations To Terms

We reserve the right to update and change the terms for future transactions from time to time without notice. Any such changes will apply only to purchases completed after the effective date of the updated Terms and will not affect or diminish any rights, entitlements, or Coupons acquired prior to the variation date.

You will remain subject to the Terms (including the WTC and Privacy Policy) in force at the time when you purchased the Experience, unless agreed otherwise by both parties in writing.

3Payment Service Provider

An upfront payment will be required before you are provided the Coupon or able to access, book or use the Experience.

10% of our share of the net sale price of Experience is donated to Act for Kids. This donation is made by us and is not a tax-deductible donation by you.

Payments made on our Site will be processed by Stripe Payments Australia Pty Ltd, Apple Inc., PayPal Holdings, Inc., independent third-party Payment Providers (Payment Providers). We do not process, store, or control your payment card details.

You are solely responsible for ensuring that all payment details, cardholder data, and billing information provided at checkout are valid, accurate, and current.

By purchasing an Experience, you acknowledge and agree that payment processing services are provided by the Payment Providers and are subject to its own terms, conditions, and privacy practices. You are responsible for reviewing and understanding the Third-Party Lightworkers

terms of service and privacy policies, including any rights, obligations, and protections that may apply to you in connection with payment transactions.

To the fullest extent permitted by law, we are not responsible or liable for any acts, omissions, errors, interruptions, delays, security incidents, payment failures, chargebacks, disputes, data handling practices, or other matters arising from or related to the services of the Payment Providers. Any issues relating to payment processing need to be addressed directly with the Payment Providers in accordance with its applicable terms and policies.

Your use of the Payment Providers

payment services constitutes your acceptance of the applicable Payment Providers

terms and policies, as amended from time to time.

You acknowledge and agree that these Terms are between us and you only, and not the Payment Providers. We are solely responsible facilitating the sale of the Experience as disclosed booking agent for the Lightworker and the provision of the Coupon.

4Delivery Of The Experience

While the sale of your Experience is facilitated by us as disclosed booking agent for the Lightworker, the Experience will be delivered by the Lightworker, which is responsible for the Experience itself and for the conduct of its therapists.

Upon payment of the Fees, you will receive a confirmation with your Coupon at the email address you provided at checkout or via your Account (as defined in the WTC).

Any purchase of a Coupon is for your non-commercial, personal use only (although you may gift the Coupon to someone else for their non-commercial, personal use).

In order to redeem a Coupon, you must present it to the Lightworker within the redemption period listed in the Schedule and on the Coupon (

) and book the Experience in line with the Lightworkers separate terms of service.

If you do not redeem the Coupon within the Redemption Period, the Coupon expires automatically and will no longer be redeemable. The exact expiry date is stated on your purchase confirmation and Coupon.

You will not be entitled to a replacement Coupon, or refund or credit of the Fees or any part thereof due to your failure to redeem the Coupon within the Redemption Period.

Unless expressly stated otherwise:

the Coupon can only be redeemed once;

the Coupon can only be redeemed with the Lightworker and not with us;

the Coupon is valid for one person only; and

you must follow the redemption instructions provided alongside the Coupon or otherwise in line with the Lightworkers separate terms of service when you redeem the Coupon with the Lightworker.

The purchase of an Experience and issuance of a Coupon confirms your financial entitlement to receive the Experience in line with the Offer Details; it does not reserve, allocate, or guarantee a specific appointment date, time, or practitioner. All appointments are strictly subject to the Lightworker's operational timetable, opening hours, diary capacity, and practitioner availability. You are strongly recommended to contact the Lightworker as soon as possible following purchase to redeem the Coupon and book the Experience. Doing so will give you the best chance of securing your preferred time for the supply and/or provision of the Experience. We cannot influence the supply and/or provision of the Experience.

The Experience must be redeemed as described in the Offer Details and cannot be substituted, modified, or exchanged for alternative clinic services, treatments, or cash, except where expressly agreed in writing by the Lightworker, and you acknowledge that the substituted, modified, or exchanged alternative clinic services, treatments, or cash is agreed to between you and the Lightworker only and governed separate from these Terms.

If you do redeem the Coupon for goods and/or services other than the Experience as described in the Offer Details, you will not be entitled to a credit, cash refund or new Coupon for the difference between the value of the Experience and the actual value of the goods and/or services supplied and/or provided by the Lightworker to you.

Coupons are redeemable in their entirety only. They may not be redeemed partially or incrementally. If, for whatever reason, you redeem the Coupon with a Lightworker for less than the Fee or Experience value, you are not entitled to a credit, cash refund or new Coupon for the difference between the Fees and the redeemed value.

5Permitted Personal Gifting

You may transfer, assign, or gift an unredeemed Coupon to another individual for personal, non-commercial purposes, provided that such transfer occurs prior to the scheduling of a formal booking with the Lightworker and prior to the expiration of the Redemption Period.

Any transferee or gift recipient who redeems or attempts to redeem the Coupon or use the Experience is bound by these Terms, the Offer Details, and the operational policies of the Lightworker. The original purchaser remains responsible for ensuring the recipient is made aware of these Terms in full and assumes full legal responsibility for all obligations, warranties, and indemnities, at which time the original purchaser is released from ongoing secondary liability for the recipient.

To redeem a transferred Coupon, the recipient must present the original Coupon identification code or booking reference to the Lightworker at the time of appointment scheduling or attendance.

6Appointment Cancellation And Rescheduling Policy

If you need to cancel, amend, or reschedule a confirmed appointment for the Experience with the Lightworker, you must provide clear written or verbal notice directly to the Lightworker at least twenty-four (24) hours prior to the scheduled start time of the appointment (Notice Window).

You acknowledge that we do not deliver, manage, book or control the physical or digital treatment, session, or Experience, and notice provided to us does not constitute notice to the Lightworker under clause 6.1. You must contact the Lightworker via the designated telephone number or email address specified in the Schedule or otherwise listed on the Coupon or purchase confirmation.

Subject to the Lightworker's diary capacity, the Lightworker will work with you in good faith to reschedule your appointment for the Experience to an alternative date, provided notice was delivered within the Notice Window.

If you cancel, amend, or request to reschedule an appointment for the Experience with the Lightworker outside of the Notice Window, or if you fail to attend a confirmed appointment for the Experience (a No-Show), the Coupon is deemed fully redeemed and forfeited in its entirety. The Lightworker may, in its sole discretion and in line with its terms of service offer to reschedule your appointment for the Experience to an alternative date.

You acknowledge and agree that wellness, spa, and spiritual appointments require the dedicated reservation of specialist practitioner time, therapeutic rooms, equipment, and tailored materials. In the event of a late cancellation or failure to attend, the Lightworker cannot reallocate the reserved slot to other clients on short notice. The complete forfeiture of the Coupon under this clause constitutes a reasonable and genuine pre-estimate of the operational and economic loss sustained by the Lightworker, and does not constitute a breach.

We nor the Lightworker have any liability to reinstate, rebook, credit, or refund a Coupon or Experience forfeited under clause 6.4.

7Additional Work

Any requested additions to the Experience made after you have purchased the Experience, is to be arrange directly between you and the Lightworker.

8General Disclaimer And Limitation Of Liability

We expressly re-affirm the disclaimers contained in clause 4, limitation of liability in clause 10, and indemnities in clause 11 of the WTC.

You acknowledge that the description of the Experience on the platform reflects the Offer Details provided by the Lightworker. While we use reasonable endeavours to ensure promotional representations of the Offer Details are accurate, minor variations in treatment protocols, therapeutic oils, ambient equipment, or individual practitioner style may occur and do not constitute a breach of these Terms or a failure of the Experience.

You expressly acknowledge that the Experience is non-medical, holistic services designed exclusively for relaxation, stress reduction, energetic balance, and personal wellbeing.

The Experience and Offer Details are not intended to be, nor should it ever be treated or relied upon as:

medical advice, clinical diagnosis, psychiatric assessment, psychotherapy, or medical treatment;

a substitute for professional consultation, diagnosis, or care by a registered medical practitioner, psychologist, psychiatrist, physiotherapist, or other accredited healthcare professional; or

a representation, promise, or guarantee that any specific physiological, anatomical, psychological, or emotional improvement, cure, or healing outcome will be attained.

You agree that you must never disregard professional medical advice, delay seeking clinical diagnosis, or alter or discontinue prescribed medication or medical treatment because of any information, experience, or interaction obtained from us or a Lightworker.

The Experience may not be suitable or safe for individuals with Specific Contraindications, or are otherwise pregnant, experiencing cardiovascular conditions, managing respiratory disorders, recovering from recent surgery, or dealing with acute health challenges.

It is your sole and absolute responsibility to consult with a qualified medical professional prior to embarking on any new wellness regime or booking or engaging in an Experience, particularly if you have any Specific Contraindications.

The Lightworker is solely and exclusively responsible for all aspects of the provision, execution, and quality of the Experience. Without limitation, the Lightworker retains full and unreserved operational control, responsibility and liability regarding:

the professional conduct, competence, qualifications, certifications, registrations, and standards of care of all therapists, practitioners, contractors, and personnel delivering the Experience;

the safety, cleanliness, sanitation, licensing, and physical maintenance of any studio, wellness clinic, spa, or treatment facility where the Experience is performed;

the maintenance of adequate and current public liability insurance, professional indemnity insurance, and workers' compensation coverage in respect of its premises, equipment, and services; and

compliance with all applicable workplace health and safety standards, consumer protection norms, and public health directives.

To the maximum extent permitted by law, we accept no liability or responsibility whatsoever for any personal injury, illness, property damage, loss of property, professional negligence, misconduct, delay, or dissatisfaction arising out of or in connection with the acts, omissions, treatments, premises, or representations of or attributable to the Lightworker or its personnel.

To the fullest extent permitted by law, you voluntarily assume all inherent risks associated with physical, emotional, and energetic wellness treatments, and you unconditionally release us from any liability, injury, illness, allergic reaction, or adverse reaction arising out of:

your failure to disclose relevant medical conditions, including Specific Contraindications; or

your voluntary participation in the Experience, including despite having Specific Contraindications.

These disclaimers do not exclude rights that may not be excluded by Law, including but not limited to, those rights under the Australian Consumer Law.

9Your Obligations

During the purchase of the Experience and delivery of the Coupon, you agree that you are at least 18 years of age and to:

respond promptly to our or the Lightworkers communications in relation to the Experience;

provide, within a reasonable amount of time, accurate, complete and current information or documentation reasonably required or requested by us to deliver the Coupon and for the Lightworker to deliver the Experience (including information regarding your health, your name, date of birth, contact details, and city/postcode);

disclose fully, accurately, and in writing to the Lightworker prior to the commencement of the Experience:

any pre-existing health or medical conditions, cardiovascular anomalies, respiratory conditions, joint or spinal injuries, skin sensitivities, or communicable diseases;

whether you are pregnant, suspect you may be pregnant, or are currently breastfeeding;

any implanted medical devices, pacemakers, metal pins, or recent surgical procedures; and

any prescription medications, allergies, or therapeutic conditions that may interact with heat, touch, pressure, essential oils, or dynamic movement,

act in good faith.

Before, during or after the purchase of the Experience and delivery of the Coupon, we or the Lightworker may request that you provide us with responses, feedback, completed questionnaires, copy content, images and other information so the Lightworker can best deliver the Experience. You agree that you will provide any such information in a timely manner. Any delays in receiving this information may result in information not being provided by us to you.

The Lightworker may require you to complete and sign a confidential health intake questionnaire or liability release upon arrival. If the Lightworker reasonably determines that a treatment is medically contraindicated or poses an unacceptable risk to your health or safety, the Lightworker may refuse to administer the treatment and modify the session to a safe alternative, or in circumstances of a Specific Contraindication, terminate the appointment without refund.

Coupons are issued solely for genuine personal consumption or personal gifting. You must not, directly or indirectly:

resell, offer for resale, sub-licence, or trade a Coupon through any secondary marketplace, commercial brokerage, auction platform, or classified listing; or

use a Coupon for commercial advertising, marketing campaigns, promotional giveaways, raffles, competitions, or trade promotions without obtaining our express prior written consent.

Any Coupon acquired, held, or traded in contravention of clause 9.4 will be deemed void

ab initio. We and the Lightworker reserve the right to cancel any such Coupon immediately without compensation or refund, and the Lightworker may refuse entry or service to any holder presenting a commercially traded Coupon.

10Refunds

Refunds are not provided for the Experiences, other than in accordance with the

Australian Consumer Law, as set out in Schedule 2 to the Australian Competition and Consumer Act, 2010 (Cth).

Any refund requests will be assessed on a case-by-case basis, in accordance with the costs associated with the Experience, or otherwise where we reasonably determine in our sole discretion that genuine value has not been received or is not able to be received by you.

In the event that We become aware that the Lightworker cannot supply and/or provide the Experience as described in the Offer Details for unforeseen reasons, we will notify you as soon as possible by email.

If, prior to the redemption of a valid, unexpired Coupon:

the Lightworker permanently closes its business, becomes insolvent, or ceases trading;

the Lightworker relocates its operational premises to a location more than twenty-five (25) kilometres from the studio location specified in the Offer Details, and you do not consent to such relocation; or

the Lightworker unjustifiably and repeatedly refuses to provide booking availability during reasonable operating hours across the remainder of the Redemption Period,

you must notify us in writing at connect@sunsoul.com.au within fourteen (14) days of becoming aware of such circumstance.

Following receipt of notification and independent verification of the Lightworker

s default, We will use reasonable commercial endeavours to offer you a Coupon for an equivalent substitute Experience of equal or greater value with an alternative participating Lightworker. The value of only pre-agreed substitutions, modifications or additions outside of the scope of the Offer Details, between you and the Lightworker, will not be accounted for in the equivalent value of the Experience. If a suitable alternative cannot be agreed upon, we will process a full refund of the original Fee paid by you, remitted via the original payment method. Any such refund processed by us is subject to the exercise of our contractual back-charge or indemnification rights against the Lightworker.

All payments are non-refundable after the completion of the Experience or redemption of the Coupon.

11Privacy And Personal Information

We collect, hold, and process personal information including your full name, email address, telephone number, billing address, and transaction logs to process your order, maintain accounts, verify entitlements, and prevent fraudulent transactions.

All personal information handled by us is managed in accordance with our published Privacy Policy. Your contact and order details are transmitted to the relevant Lightworker solely to the extent necessary to facilitate booking coordination, identity verification, and customer care.

We utilise trusted third-party cloud infrastructure, customer relationship management (CRM) tools, and automated messaging platforms (including Stripe, Apple Pay, PayPal, Go High Level, and Klaviyo) whose servers may be situated offshore. By completing an order, you consent to the storage and transmission of your data and information across these operational platforms for order fulfillment.

To the extent that you provide us with any information regarding health or medical conditions, physical injuries, pregnancy status, allergies, or therapeutic requirements directly to us via checkout fields or intake prompts, you:

hereby provide your express, informed consent for us to collect and transmit that sensitive information directly to the Lightworker;

acknowledge that the Lightworker acts as an independent data custodian with respect to all health questionnaires, medical releases, and clinical treatment notes held in connection with the Experience;

warrant that all medical disclosures, injury reports, and health declarations provided are true, complete, and accurate in all respects; and

undertake to inform the Lightworker directly, in writing prior to the Experience, of any changes to your health, medication, pregnancy status, or physical capacity, particularly the development of any Specific Contraindications.

Any comprehensive health history forms, medical releases, questionaries, or clinical intake notes completed by you in-studio or via direct digital links are maintained directly by the Lightworker as an independent data custodian under the Lightworker's professional privacy protocols. We do not actively collect, store, or maintain Any comprehensive health history forms, medical releases, questionaries, or clinical intake notes on our servers.

12Force Majeure

We will not be in breach of these Terms or liable to you for any Loss as a direct result of our failing or being prevented, hindered or delayed in the performance of our obligations under these Terms where such prevention, hindrance or delay results from a Force Majeure Event.

If a Force Majeure Event occurs, we will notify you in writing as soon as practicable and that notice must state the particulars of the Force Majeure Event and the anticipated delay.

On providing the notice in the above clause, we will have the time for performance of the affected obligations extended for a period equivalent to the period during which performance has been delayed, hindered or prevented, however, we will continue to use all reasonable endeavours to perform those obligations.

The performance of the affected obligations will be resumed as soon as practicable after such Force Majeure Event is removed or has ceased.

References to a Force Majeure Event in this clause means: events, circumstances or causes beyond a party

s reasonable control including (but not limited to):

strikes, lock-outs or other industrial action;

civil commotion, riot, invasion, cyber-attack, service attack, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

fire, explosion, storm, flood, earthquake, subsidence or other natural disaster;

epidemic, pandemic, health emergencies, disease;

impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

interruption or failure of utility services (including the inability to use public, private telecommunications networks, servers or third party hosting platforms); and

the acts, decrees, legislation, regulations or restrictions of any Government Agency;

however does not include a lack of funds.

References to Loss in this clause means: any loss, liability, cost, charge, expense, Tax, Duty or damage of any nature whatsoever, including special, incidental, or consequential damages, losses or expenses (howsoever arising or caused, including, without limitation, negligence).

13Severability

If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

14No Assignment

You cannot transfer or assign your rights in accordance with these Terms, including any membership or registration with us, without our prior written consent.

We may assign or transfer our rights and obligations under these Terms at any time, upon prior written notice to you of at least 4 calendar weeks.

15Sub-Contracting

We are free to sub-contract any of our obligations under these Terms, but such sub-contracting will not release us from our liabilities under these Terms.

16Binding On Successors

These Terms shall be for the benefit of and binding upon the parties and their heirs, executors, successors and permitted assigns.

17Dispute Resolution

If a dispute arises between the parties in relation to these Terms, the dispute must be dealt with in accordance with this clause.

Any party claiming that a dispute exists must notify the other party to the dispute (Second Party) in writing of the nature of the dispute.

In the case of claims against us, all notices are to be provided to connect@sunsoul.com.au.

If the dispute is not resolved by agreement within 10 business days of the Second Party receiving the notice referred to above, either party may refer the matter to mediation conducted by a mediator agreed between the parties within a further 10 business days or failing agreement within that period, as appointed by the executive director for the time being of the Australian Commercial Disputes Centre Limited.

Once a mediator is appointed, the parties agree that:

The costs of the mediator shall be borne equally between the disputing parties.

The chosen mediator shall determine the procedures for mediation.

The chosen mediator will not have the power or authority to make any other determination in relation to the dispute.

If the parties have not mediated a resolution of the dispute within 10 business days of the selection of a mediator, neither party shall be obliged to continue any attempt at mediation under this clause, and either party may then commence such legal proceedings as it considers fit in relation to the dispute.

Nothing in this clause prevents a party from commencing proceedings seeking urgent interlocutory relief from a court of competent jurisdiction to hear the matter, if, in that party

s reasonable opinion, it is necessary to protect their rights.

Despite the existence of a dispute the parties must continue to comply with their obligations under the Terms.

This clause survives termination of these Terms.

18Applicable Law

These Terms shall be construed in accordance with and governed by the laws of New South Wales, Australia. You consent to the exclusive jurisdiction of the courts in New South Wales, Australia to determine any matter or dispute which arises between us.

19Your Feedback

We welcome enquiries or feedback on the Experiences and conduct of the Lightworkers. Unless specifically stated by you, we shall treat any information you provide to us as non-proprietary and non-confidential. Please see our Privacy Policy for further details.

If you have a complaint relating directly to the execution, quality, environment, therapeutic conduct, or scheduling of the treatment delivered by the Lightworker, you must first raise the matter directly with the Lightworker, as the Lightworker is the principal contracting party for the delivery of the Experience.

If you and the Lightworker are unable to reach a satisfactory resolution through direct consultation, we may, in our discretion as commercial booking agent, assist by facilitating informal communication between the parties to seek an amicable outcome.

If a dispute cannot be resolved through informal customer support channels, nothing in these Terms impairs your right or the right of either party to refer an unresolved consumer dispute to NSW Fair Trading (telephone 13 32 20) or the relevant statutory tribunal or consumer protection agency in the applicable Australian State or Territory.

If you have questions or comments regarding this Site the Experiences, or the Services, please email us at connect@sunsoul.com.au.